Major upgrade: MyScale now features text search functionality!
Major upgrade: MyScale now features
text search functionality!
Major upgrade: MyScale now features text search functionality!
Major upgrade: MyScale now features
text search functionality!

Trust & Security

The MyScale platform is designed to meet the security, compliance, and privacy needs of corporate clients. As a data storage and application support provider, MyScale can be relied upon and used with confidence by your enterprise.

    MyScale is trusted by teams and organizations like yours for a variety of reasons, including, but not limited to:
  • MyScale runs on a multi-tenant Kubernetes cluster on a fully-managed and secure AWS infrastructure.
  • We ensure customer data is stored in isolated containers.
  • Access to your data for any reason beyond API service calls is strictly prohibited.
  • MyScale exclusively monitors operational metrics to maintain system health and performance.
  • Ultimately, we guarantee your data remains exclusively yours, not MyScale's.


Data Safeguarding

MyScale prioritizes data security with robust encryption for data at rest and in transit. Stringent security measures and best practices ensure your sensitive information remains confidential, available, and safe.

Access Management

Role-Based Access Control (RBAC) is a security framework that assigns specific roles to users, ensuring appropriate access to data/resources, bolstering security, streamlining permissions, and enhancing our platform's robustness and efficiency.

Penetration Testing

MyScale intends to engage a professional third-party security firm for security, vulnerability, and penetration testing. These are run at least once annually, and identified issues are remediated based on their criticality and priority.


SOC2 Type 1

SOC 2 Type 1 audit is performed by Johanson Group LLP, based on relevant guidelines developed by the American Institute of Certified Public Accountants (AICPA). The SOC 2 audit is one of the highest recognized standards of information security compliance in the world. It is used to validate a service company's internal controls for information security. MyScale is SOC 2 Type 1 certified now.


The European Union's General Data Protection Regulation (GDPR) compliance is a priority for MyScale, and we are taking all the necessary steps to ensure that we are GDPR-ready.

ISO 27001

MyScale is ISO 27001 certified, meeting the International Organization for Standardization's rigorous standards. This certification assures an Information Security Management System (ISMS) framework to maintain the confidentiality, integrity, and availability of information.


The California Consumer Privacy Act (CCPA) grants consumers control over their personal information collected by businesses, giving them the right to know what information is collected, accessed, and shared. Their data must also be deleted upon request. Users can rely on MyScale for support in complying with these regulations.



With MyScale, customers can monitor their production environments and gain insights into cluster resource utilization.


To ensure excellent service delivery, MyScale is committed to high-level support policies and service level agreements (SLAs). For more information, please refer to Support Policy and Service Level Agreement.


Privacy Policy

Discover how we handle your data in our Privacy Policy. Your privacy is essential to us.

Cookie Policy

Learn about cookies on our site. Our Cookie Policy explains their use for a better experience.

Terms of Service

Understand the rules of using our services. Our Terms of Service outline what you need to know.

Have Any Questions?

If you have any questions about MyScale's trust and security, feel free to contact our team for assistance. We're here to provide you with additional information on MyScale's trust and security.